This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

When I rebooted my system, Firefox said that it was disabling my Norton antivirus. Why? And where can I find an update that Firefox will allow?

  • 2 răspunsuri
  • 2 au această problemă
  • 8 vizualizări
  • Ultimul răspuns de Mariesa91991

Mariesa91991
Mariesa91991
more options

I updated iTunes, and when I rebooted my system and started Firefox, I received a message that Firefox was disabling my Norton security package! I didn't upgrade Firefox, and Norton has always worked with it. I do not understand what happened.

PLEASE HELP! I live and work in Firefox!

I updated iTunes, and when I rebooted my system and started Firefox, I received a message that Firefox was disabling my Norton security package! I didn't upgrade Firefox, and Norton has always worked with it. I do not understand what happened. PLEASE HELP! I live and work in Firefox!

Toate răspunsurile (2)

philipp
philipp
  • Moderator
more options

hello Mariesa91991, your core norton security product is still working and protecting your system - only the toolbar part that integrates into firefox got disabled. however this is easily solvable, please run symantec liveupdate to get the latest version of the toolbar from norton that is compatible with firefox 17: https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-17-Support-for-Norton-Toolbar/td-p/853416

Mariesa91991
Mariesa91991 Deținătorul întrebării
more options

Hi madperson. Thank-you so much for clarifying that. I hope you are right, but FF didn't specifically state what part or parts of FF they were disabling. If this is what FF disabled (and you are right, it looks like Norton is still running to protect my system), then they need to do a better job with their messages!

Again, thank-you for your quick response to my message!