We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

Firefox will not open - intermittent - Windows10 pro

  • 3 ответа
  • 3 имеют эту проблему
  • 2 просмотра
  • Последний ответ от FredMcD

MonaNot
MonaNot
more options

Once I click on the icon to run the Firefox browser I momentarily get the little blue icon of wait... then nothing. I can use everything else on the computer including Edge, IE, Chrome and Safari.

If I go to the Task Manager it shows Firefox with no activity. I can invoke a number of instances of Firefox all doing the same thing... nothing.

If I end all the instances of Firefox in the task manager, then try to run Firefox again it opens and works normally. I can run a number of instances and they all work as they should.

If I normally close all the instances of Firefox, they may or may not run the next time I attempt to run Firefox ( intermittent ). If the browser does not run, I repeat the process of ending the Firefox in the task manager then reopening it... it will then run.

I have tried doing a clean install of Firefox without luck. Same problem. The Windows 10 pro (64bit) fresh install

I have another laptop with Windows10 with the same Firefox addons and the same imported bookmarks etc. It works fine. 

This is puzzling?? Any suggestions would be appreciated.

Thanks, Peter

Once I click on the icon to run the Firefox browser I momentarily get the little blue icon of wait... then nothing. I can use everything else on the computer including Edge, IE, Chrome and Safari. If I go to the Task Manager it shows Firefox with no activity. I can invoke a number of instances of Firefox all doing the same thing... nothing. If I end all the instances of Firefox in the task manager, then try to run Firefox again it opens and works normally. I can run a number of instances and they all work as they should. If I normally close all the instances of Firefox, they may or may not run the next time I attempt to run Firefox ( intermittent ). If the browser does not run, I repeat the process of ending the Firefox in the task manager then reopening it... it will then run. I have tried doing a clean install of Firefox without luck. Same problem. The Windows 10 pro (64bit) fresh install I have another laptop with Windows10 with the same Firefox addons and the same imported bookmarks etc. It works fine. This is puzzling?? Any suggestions would be appreciated. Thanks, Peter

Выбранное решение

Hi Fred,

Thanks for your quick response. I tried your suggestion, but it didn't work, but you got me thinking... thanks.

What I did do... I uninstalled Firefox and then removed all references in the window registry related to Firefox. I then set the Edge as the default browser, rebooted. I then downloaded and did a fresh install of Firefox, and set it as my default browser. Rebooted just to be sure.

Yay! It works now.

Прочитайте этот ответ в контексте 👍 0

Все ответы (3)

FredMcD
FredMcD
more options

Start Firefox. If the FF window does not show up, right click the Firefox icon on the task bar, and select Open New Window. If this works, close the first window.

You may have a corrupt xulstore.json file. https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved

MonaNot
MonaNot Задавший вопрос
more options

Выбранное решение

Hi Fred,

Thanks for your quick response. I tried your suggestion, but it didn't work, but you got me thinking... thanks.

What I did do... I uninstalled Firefox and then removed all references in the window registry related to Firefox. I then set the Edge as the default browser, rebooted. I then downloaded and did a fresh install of Firefox, and set it as my default browser. Rebooted just to be sure.

Yay! It works now.

FredMcD
FredMcD
more options

That was very good work. Well Done.