Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Firefox 57: Problem with playback of video: Distorted colors , reoccurs after refresh and restart of Firefox

  • 2 ответа
  • 32 имеют эту проблему
  • 1 просмотр
  • Последний ответ от Eric.Schwab

more options

I have the same Problem as described in the Question 'Firefox 57: Problem with playback of video: Distorted colors'.

Aftre doing a REFRESH (as suggested in the solution to the above question) Firefox starts ok and the video is playing correctly.

When I close Firefox and start it again, the problem is back again. Doing again a 'REFRESH' solves the problem - until in close Firefox and start it again.

I have the same Problem as described in the Question 'Firefox 57: Problem with playback of video: Distorted colors'. Aftre doing a REFRESH (as suggested in the solution to the above question) Firefox starts ok and the video is playing correctly. When I close Firefox and start it again, the problem is back again. Doing again a 'REFRESH' solves the problem - until in close Firefox and start it again.

Выбранное решение

Updating the Driver for the graphics card resolved the issue.

If you are interested in details: Originally Reported Information from Device Manager: AMD Radeon - R7 M265DX - Driver Version: 13.350.1009.1001

Driver update from the Device Manager came back with the message: "Installed driver is the newest one"

Update with the AMD updater done, now Device Manager reports: AMD Radeon - R7 M260 - Driver Version: 21.19.519.2

and NO, I did not change any HW.

Прочитайте этот ответ в контексте 👍 1

Все ответы (2)

more options

hi, we have heard about the problem from a couple of other users with an amd graphics card and older drivers as well. can you see if there's an update driver available for your device at http://support.amd.com/en-us/download?

more options

Выбранное решение

Updating the Driver for the graphics card resolved the issue.

If you are interested in details: Originally Reported Information from Device Manager: AMD Radeon - R7 M265DX - Driver Version: 13.350.1009.1001

Driver update from the Device Manager came back with the message: "Installed driver is the newest one"

Update with the AMD updater done, now Device Manager reports: AMD Radeon - R7 M260 - Driver Version: 21.19.519.2

and NO, I did not change any HW.