We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Firefox crashes

  • 6 ответов
  • 17 имеют эту проблему
  • 1 просмотр
  • Последний ответ от shlee93

more options

Updated firefox to newer version and now it wont even start up.... I tried uninstalling and reinstalling and still didnt help... Ive tried opening firefox in safe mode and it still wont open... When i open task manager to see what it does it will pop up, go up to about 2,600k of memory usage and wont do anything else... It wont even pop up, load, or act like its even trying to start....

Updated firefox to newer version and now it wont even start up.... I tried uninstalling and reinstalling and still didnt help... Ive tried opening firefox in safe mode and it still wont open... When i open task manager to see what it does it will pop up, go up to about 2,600k of memory usage and wont do anything else... It wont even pop up, load, or act like its even trying to start....

Все ответы (6)

more options

Do you have Roboform installed?

Do you have a SSO extension installed?

more options

I have neither one that I know of.

more options

Do a clean uninstall of your present FF using free programs like Revo uninstaller. This will clear the root directories and the registries.

Then do a clean install of latest FF.

more options

Please provide a crash id and that will help us pinpoint the cause -> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

more options

there is no crash id... it wont even load up to give me that

more options

I am having the same problem. I am running Windows 7. When I ran the troubleshooting feature it asked me what I was running but Windows 7 wasn't on the list. I thought that maybe I had downloaded the wrong version until I realized that the site doesn't give me a choice. I have uninstalled and reinstalled with no success. I'd like to downgrade to the old version but can't seem to figure out how to do this either.