Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

my firefox keeps crashing when i start it up

  • 1 ответ
  • 2 имеют эту проблему
  • 13 просмотров
  • Последний ответ от kobe

v8mustang
v8mustang
more options

hi there i have a laptop which is running windows vista basic. before my mozilla firefox was running ok. now it does not work. i did uninstall and install again. it still does not work. when ever i try to start it i get a windows message saying firefox has stopped working. i clicked on the problem details which is below

Problem signature: 

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	22.0.0.4917
 Application Timestamp:	51c06b1b
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.0.6001.18000
 Fault Module Timestamp:	4791a7a6
 Exception Code:	c0000005
 Exception Offset:	0005a192
 OS Version:	6.0.6001.2.1.0.768.2
 Locale ID:	2057
 Additional Information 1:	bfef
 Additional Information 2:	e8adce1c2b9e7be834b4063ac3c53863
 Additional Information 3:	bfef
 Additional Information 4:	e8adce1c2b9e7be834b4063ac3c53863

can you please help

thanks

gursharan

hi there i have a laptop which is running windows vista basic. before my mozilla firefox was running ok. now it does not work. i did uninstall and install again. it still does not work. when ever i try to start it i get a windows message saying firefox has stopped working. i clicked on the problem details which is below Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 22.0.0.4917 Application Timestamp: 51c06b1b Fault Module Name: ntdll.dll Fault Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a7a6 Exception Code: c0000005 Exception Offset: 0005a192 OS Version: 6.0.6001.2.1.0.768.2 Locale ID: 2057 Additional Information 1: bfef Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863 Additional Information 3: bfef Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863 can you please help thanks gursharan

Все ответы (1)

kobe
kobe
more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.