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when try to download firefox my android says "problem parsing this package"

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  • Last reply by jayelbe

stockrags
stockrags
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I have an Allwinner Android Kitkat 4.4 tablet. When I try to download Firefox I get the message "There was a problem parsing this package" when I try to open the 'exe' file in the downloads folder. How can I fix this?

I have an Allwinner Android Kitkat 4.4 tablet. When I try to download Firefox I get the message "There was a problem parsing this package" when I try to open the 'exe' file in the downloads folder. How can I fix this?

Chosen solution

Hi stockrags,

You might have downloaded the Windows version by accident. For every different platform (ie Windows/Mac/Linux) there's a slightly different way of installing Firefox. For Android you need to either install through an app store (like Google Play) or download an 'apk' file.

Do you have access to the Google Play store? If so, use this link to install Firefox: https://play.google.com/store/apps/details?id=org.mozilla.firefox

Otherwise, you can download the apk file from here: http://download.cdn.mozilla.net/pub/mozilla.org/mobile/releases/latest/android/

To install from an apk, you might need to adjust your tablet's security settings to allow installations from unknown sources. Let us know if you'd like help with that. :)

Best,


Josh

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All Replies (1)

jayelbe
jayelbe
more options

Chosen Solution

Hi stockrags,

You might have downloaded the Windows version by accident. For every different platform (ie Windows/Mac/Linux) there's a slightly different way of installing Firefox. For Android you need to either install through an app store (like Google Play) or download an 'apk' file.

Do you have access to the Google Play store? If so, use this link to install Firefox: https://play.google.com/store/apps/details?id=org.mozilla.firefox

Otherwise, you can download the apk file from here: http://download.cdn.mozilla.net/pub/mozilla.org/mobile/releases/latest/android/

To install from an apk, you might need to adjust your tablet's security settings to allow installations from unknown sources. Let us know if you'd like help with that. :)

Best,


Josh