This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

partial or full update doesn't work

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by Rea_fox

more options

Hi,

I try to upgrade to the latest version of Firefox (v.37) but (both in partial as in full update) I only see the window asking to run or save the installer and after that "nothing". The installer file "Firefox setup Stub 37.0.1.exe (238kb) is downloaded but doesn't seems to run. On this moment I already deleted the old version, so I have to work with IE

Hi, I try to upgrade to the latest version of Firefox (v.37) but (both in partial as in full update) I only see the window asking to run or save the installer and after that "nothing". The installer file "Firefox setup Stub 37.0.1.exe (238kb) is downloaded but doesn't seems to run. On this moment I already deleted the old version, so I have to work with IE

Chosen solution

Copied to desktop, at first installer didn't work, but using: Run as administrator solved it. Thanks for the reply

Read this answer in context 👍 0

All Replies (3)

more options

What I found out is that after clicking on the installer, I very briefly see the window with "Extracting" but it closes as quickly as it opens

more options

Try this:

more options

Chosen Solution

Copied to desktop, at first installer didn't work, but using: Run as administrator solved it. Thanks for the reply