This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sent folder from Hotmail is not synchronized, using IMAP

  • 5 replies
  • 9 have this problem
  • 5 views
  • Last reply by crassula

more options

Hi, I installed Thunderbird recently and added my Hotmail and Gmail account (both using IMAP). With Gmail everything works fine but for my Hotmail account only the Inbox is synchronized properly. The sent folder contains mails I sent from Thunderbird and those mails are also in the webmail sent-folder. But older sent mails and mails sent from another device do not appear in the Thunderbird Sent-folder. "Drafts" and "Sent" are checked in the folder subscriptions menu. Thanks for help in advance. Steffi

Hi, I installed Thunderbird recently and added my Hotmail and Gmail account (both using IMAP). With Gmail everything works fine but for my Hotmail account only the Inbox is synchronized properly. The sent folder contains mails I sent from Thunderbird and those mails are also in the webmail sent-folder. But older sent mails and mails sent from another device do not appear in the Thunderbird Sent-folder. "Drafts" and "Sent" are checked in the folder subscriptions menu. Thanks for help in advance. Steffi

Chosen solution

Your server settings look good. I have no real idea what's wrong. Have you tried to delete and re-create the Hotmail account in Thunderbird? Since this is IMAP with all messages on the server, nothing will get lost.

Read this answer in context 👍 0

All Replies (5)

more options

Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

more options

Application Basics

   Name: Thunderbird
   Version: 31.6.0
   User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:31.0) Gecko/20100101 Thunderbird/31.6.0
   Profile Directory: Open Directory
             (Local drive)
   Application Build ID: 20150330215511
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
 Crash Reports
 Extensions
   Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com
   Theme Font & Size Changer, 37.1, true, {f69e22c7-bc50-414a-9269-0f5c344cd94c}
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 31.6.0
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: 5fff19d6-c532-48e9-8c56-f970c8c7d7e
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1428677840
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
 Graphics
     Adapter Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile
     Vendor ID: Intel Open Source Technology Center
     Device ID: Mesa DRI Intel(R) Haswell Mobile
     Driver Version: 3.0 Mesa 10.5.0-devel
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: cairo
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: cairo
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.6
     4.10.6
     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
     NSS Util
     3.16.2.3
     3.16.2.3
     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
more options

Chosen Solution

Your server settings look good. I have no real idea what's wrong. Have you tried to delete and re-create the Hotmail account in Thunderbird? Since this is IMAP with all messages on the server, nothing will get lost.

more options

There may be a problem introduced when you specify a folder in TB for sent messages. Since Hotmail (and Gmail) automatically copies sent messages to the Sent folder, uncheck 'Place a copy in' under Tools/Account Settings/hotmailaccount/Copies & Folders. Also, set 'Drafts folder on' to Local Folders for 'Keep message drafts in'.

Check that the account is also set up as IMAP on any other device, otherwise sent messages wont sync across all devices.

more options

Deleting and recreating the account solved the problem. Thanks! Furthermore, Altering the settings like this: sfhowes said

There may be a problem introduced when you specify a folder in TB for sent messages. Since Hotmail (and Gmail) automatically copies sent messages to the Sent folder, uncheck 'Place a copy in' under Tools/Account Settings/hotmailaccount/Copies & Folders.

Avoided having two copies of sent messages. Thanks!