This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why won't add-ons download

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

Halnet
Halnet
more options

When I click Tools then click add-ons, it takes me to the add-ons manager and the download progress indicator just keeps turning but the add-ons never download. To show the problem, I took a screen shot of the add-on loading process and saved it in jpg. But that wouldn't upload to this page. The upload progress indicator just keeps spinning.

When I click Tools then click add-ons, it takes me to the add-ons manager and the download progress indicator just keeps turning but the add-ons never download. To show the problem, I took a screen shot of the add-on loading process and saved it in jpg. But that wouldn't upload to this page. The upload progress indicator just keeps spinning.

All Replies (1)

FredMcD
FredMcD
more options

What add-on(s) are you having problems with? Are you going thru the Add-ons Manager page? Have you tried from the website page directlly?