This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

lost ability to send and receive mail

  • 2 replies
  • 3 have this problem
  • 6 views
  • Last reply by jlpaul

more options

I get this error: Sending of password for user jlpaul2006@msn.com did not succeed. Mail server pop3.live.com responded: Authentication failure: unknown user name or bad password. [Error="ProxyNotAuthenticated" AuthResult=0 Proxy=CO2PR17MB0058.namprd17.prod.outlook.com:1995:SSL]

I get this error: Sending of password for user jlpaul2006@msn.com did not succeed. Mail server pop3.live.com responded: Authentication failure: unknown user name or bad password. [Error="ProxyNotAuthenticated" AuthResult=0 Proxy=CO2PR17MB0058.namprd17.prod.outlook.com:1995:SSL]

Chosen solution

Log into your account at the MSN webmail site and turn pop back on. Sounds like Microsoft turned it off on you like most of its other free email users.

Read this answer in context 👍 2

All Replies (2)

more options

Chosen Solution

Log into your account at the MSN webmail site and turn pop back on. Sounds like Microsoft turned it off on you like most of its other free email users.

more options

Thank you so much for your help. Airmail!