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Office 365 account/password not recognised when trying to set up account

TimTaylor
TimTaylor
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I am trying to set up an office 365 email account.

I am using the identical account name ad password that I successfully use to log in to the account via Web Mail

The account set up fails on the final verification stating that either the account name or password are not recognised or are incorrect.

The server settings etc are all found as they should be.

I am 100% certain that the account name and password are correct

The same account has successfully been added to Outlook and my BlackBerry using the identical details

I am trying to set up an office 365 email account. I am using the identical account name ad password that I successfully use to log in to the account via Web Mail The account set up fails on the final verification stating that either the account name or password are not recognised or are incorrect. The server settings etc are all found as they should be. I am 100% certain that the account name and password are correct The same account has successfully been added to Outlook and my BlackBerry using the identical details

Modified by TimTaylor

All Replies (1)

user1121639
user1121639
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You probably need to set up an App password.

Hotmail/Outlook Mail: Go to https://account.microsoft.com/ and log into your Hotmail/Microsoft Account. Go to "Security & privacy", then "More security settings" under "Account security". Go down to "Two-step verification" to set your App passwords.