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Why is my draft email sent from wrong account, even though i'm on the right email account?

  • 5 replies
  • 3 have this problem
  • 2 views
  • Last reply by sfhowes

tlygnersjo
tlygnersjo
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I've got several email accounts and some of them are for my business and some my personal email accounts. In most cases i write an email from my business email account and saves it in drafts to double check spellings and that everything is correct. If i check for new emails at my private account and goes back to the draft in business account and sends it, it will be sent from my private account

This must be a bug right? In my opinion is that if an email is created in one account and stored as a draft in the same email, if i send that it should be sent from the account that it was created at.

It's soo embarrassing and unprofessional to send emails to customers from my personal account.

Can anyone help me with this? Maybe its just a setting thing or in worst case a bug that needs sorted out.

I've got several email accounts and some of them are for my business and some my personal email accounts. In most cases i write an email from my business email account and saves it in drafts to double check spellings and that everything is correct. If i check for new emails at my private account and goes back to the draft in business account and sends it, it will be sent from my private account This must be a bug right? In my opinion is that if an email is created in one account and stored as a draft in the same email, if i send that it should be sent from the account that it was created at. It's soo embarrassing and unprofessional to send emails to customers from my personal account. Can anyone help me with this? Maybe its just a setting thing or in worst case a bug that needs sorted out.

All Replies (5)

sfhowes
sfhowes
  • Top 10 Contributor
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Open Tools/Account Settings, select an account in the left pane, then look at the entry for Outgoing Server (SMTP) in the right pane. Is the server domain the same as for the incoming server, e.g. the gmail account uses the gmail smtp server or the verizon account uses the verizon smtp server? Some services don't allow messages to be sent on their smtp server, but from a different account.

tlygnersjo
tlygnersjo Question owner
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sfhowes said

Open Tools/Account Settings, select an account in the left pane, then look at the entry for Outgoing Server (SMTP) in the right pane. Is the server domain the same as for the incoming server, e.g. the gmail account uses the gmail smtp server or the verizon account uses the verizon smtp server? Some services don't allow messages to be sent on their smtp server, but from a different account.

I've checked what you suggested and all email accounts have their own outgoing email server (defaults to that on each account).

Any other suggestions?

sfhowes
sfhowes
  • Top 10 Contributor
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Do you have any add-ons such as Identity Chooser or Correct Identity, or SMTPSelect? To see if an add-on is the source of the problem, restart TB in safe mode (hold Option and launch TB).

Does this happen with all messages sent from all business accounts and identities, and only after a message has been saved as a draft?

tlygnersjo
tlygnersjo Question owner
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No add-ons at all, except Lightning (which is a add-on that is included in Thunderbird by default, right?).

sfhowes
sfhowes
  • Top 10 Contributor
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Yes, Lightning is an add-on that is delivered as an option with the standard TB installer. Hard to see that Lightning is causing the problem, else we would have many complaints like yours.

You may be experiencing Bug 704613, and at the moment I can't see any viable workaround or solution. If I had the same problem, I would set up a test profile with 1 business account and 1 personal account and see if the problem could be reproduced.

Modified by sfhowes