This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

video downloadhelper 7 does not work on most of the sites now

  • 2 replies
  • 65 have this problem
  • 1 view
  • Last reply by Debbiecee33

Debbiecee33
Debbiecee33
more options

I have the latest firefox and video download helper and where as the previous versions of the download helper worked perfectly at all of the sites I download from, this version only works on a couple. In some instances it changes from grey to colour and I click on it and it says "No media to process in the current tab". Yet the movie is playing.

I have the latest firefox and video download helper and where as the previous versions of the download helper worked perfectly at all of the sites I download from, this version only works on a couple. In some instances it changes from grey to colour and I click on it and it says "No media to process in the current tab". Yet the movie is playing.

Chosen solution

You are correct, it is not compatible with Firefox 57+ There are alternatives : https://mozilla.github.io/extension-finder/ Start typing video downloadhelper 7 / download helper or copy paste into it for a list. Several I here are good. Ant... Can also search here : https://addons.mozilla.org/en-US/firefox/extensions/ do the same copy/paste : search is a little weird, results are in the drop down and does not remember what you are searching for when go back.

Some are still being coded for use on new Firefox and others that have been abandoned as not updated in 7-8yrs someone will come along and build one as they say.

Please update to 57.0.2 https://support.mozilla.org/en-US/kb/update-firefox-latest-version

Please let us know if this solved your issue or if need further assistance.

Read this answer in context 👍 5

All Replies (2)

Shadow110
Shadow110
more options

Chosen Solution

You are correct, it is not compatible with Firefox 57+ There are alternatives : https://mozilla.github.io/extension-finder/ Start typing video downloadhelper 7 / download helper or copy paste into it for a list. Several I here are good. Ant... Can also search here : https://addons.mozilla.org/en-US/firefox/extensions/ do the same copy/paste : search is a little weird, results are in the drop down and does not remember what you are searching for when go back.

Some are still being coded for use on new Firefox and others that have been abandoned as not updated in 7-8yrs someone will come along and build one as they say.

Please update to 57.0.2 https://support.mozilla.org/en-US/kb/update-firefox-latest-version

Please let us know if this solved your issue or if need further assistance.

Debbiecee33
Debbiecee33 Question owner
more options

Thank you pkshadow. I am trying out other downloaders. I tried to update Firefox to 57.0.2 but didn't have any luck. The latest they had was 57.0.01 and I'm already using that. Appreciate the advice thanks again