Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Hotmail Duplicate Messages in sent folder

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Stans

enkharta
enkharta
more options

I use thunderbird (windows 10) as a client for 2 gmail and 2 hotmail accounts the problem I have is that all emails sent from the 2 hotmail accounts using thunderbird are duplicated (also on server outlook.com) to their respective sent folders and are identical apart from size which for the smaller emails is a difference of exactly 1.3kb so unable to delete with any duplicate email utility, when sent from hotmail/outlook.com on the web they are not duplicated, I guess it must have something to do with hotmail settings but not sure which, have experimented in the past without luck, am also concerned about manually deleting the duplicates as some are important without understanding what I am doing so any help would be appreciated.

I use thunderbird (windows 10) as a client for 2 gmail and 2 hotmail accounts the problem I have is that all emails sent from the 2 hotmail accounts using thunderbird are duplicated (also on server outlook.com) to their respective sent folders and are identical apart from size which for the smaller emails is a difference of exactly 1.3kb so unable to delete with any duplicate email utility, when sent from hotmail/outlook.com on the web they are not duplicated, I guess it must have something to do with hotmail settings but not sure which, have experimented in the past without luck, am also concerned about manually deleting the duplicates as some are important without understanding what I am doing so any help would be appreciated.

Chosen solution

Go to Account Settings > Copies & Folders and disable the option to save sent messages. This is not required for Gmail and Outlook accounts because Gmail and Outlook outgoing servers automatically save the messages they send in the Sent folder of the respective accounts.

Read this answer in context 👍 3

All Replies (1)

Stans
Stans
more options

Chosen Solution

Go to Account Settings > Copies & Folders and disable the option to save sent messages. This is not required for Gmail and Outlook accounts because Gmail and Outlook outgoing servers automatically save the messages they send in the Sent folder of the respective accounts.