This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

refuses to open in new tab when i specifically have settings to do so

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

meg.oceanna
meg.oceanna
more options

As soon as the latest version arrived (which of course it did without my permission, as usual,) I will click on something which always used to open a new tab but now opens a new window. I have tried to screenshot my settings page which clearly is checked in the box that says open new tab, NOT new window, but my mouse does not show up a screenshot choice like it usually does. I am a computer novice with a brain disability so any explanation from you will have to be ridiculously simple. thanks so much

As soon as the latest version arrived (which of course it did without my permission, as usual,) I will click on something which always used to open a new tab but now opens a new window. I have tried to screenshot my settings page which clearly is checked in the box that says open new tab, NOT new window, but my mouse does not show up a screenshot choice like it usually does. I am a computer novice with a brain disability so any explanation from you will have to be ridiculously simple. thanks so much

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window