Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot set up email in Thunderbird - get "unable to set up at server" error message

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by diyarrall

diyarrall
diyarrall
more options

We have a new secretary for our organisation. She uses Thunderbird and wants to set up our mail account on her computer (she hates using webmail). We have both tried and get the same message "Unable to set up at server, Probably wrong configuration, username or password". I have double checked settings with our email provider (in Australia, WebCentral), the username is definitely correct, and there is no problem accessing the webmail with the password we're using to try to set up Thunderbird mail account. Any clues - this is driving us both mad. Webcentral say they can't see why it wouldn't be working, and have told us to contact Thunderbird. Screenshot below may be of help (all identifiable information removed) Many thanks.

We have a new secretary for our organisation. She uses Thunderbird and wants to set up our mail account on her computer (she hates using webmail). We have both tried and get the same message "Unable to set up at server, Probably wrong configuration, username or password". I have double checked settings with our email provider (in Australia, WebCentral), the username is definitely correct, and there is no problem accessing the webmail with the password we're using to try to set up Thunderbird mail account. Any clues - this is driving us both mad. Webcentral say they can't see why it wouldn't be working, and have told us to contact Thunderbird. Screenshot below may be of help (all identifiable information removed) Many thanks.

Chosen solution

What's the link to the WebCentral instructions? The ones I found suggest your domain should appear in the server name, and the outgoing server should go through port 465 with SSL/TLS security.

Read this answer in context 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

What's the link to the WebCentral instructions? The ones I found suggest your domain should appear in the server name, and the outgoing server should go through port 465 with SSL/TLS security.

diyarrall
diyarrall Question owner
more options

You were absolutely correct. The screenshot I had posted was the original one I took before talking to WebCentral support when they pointed me to the instructions for setting up Thunderbird, not the one I had taken afterwards.

There was a problem with the password - when I originally phoned them they had changed it - there was some confusion between me and them as to what the new password actually was. I called them back later in the day and that's when I discovered I was using the wrong password. All good now and sorry for wasting your time.