Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot Setup Existing Account in Thunderbird

  • 1 reply
  • 0 have this problem
  • 2 views
  • Last reply by david

rabbit
rabbit
more options

I need to set up several gmail accounts in Thunderbird. The accounts exist; I can see email by going to gmail's webmail for them. I'm running Thunderbird 115.10.1 on Windows 11.

I choose Tools > Account Settings > Add Mail Account then provide the name, email address, password, then TB validates the credentials with gmail's systems. I get a green light message saying that gmail found the entries. I then provide the appropriate POP3 server name and port address and the appropriate SMTP server name and port address and confirm security settings - all of which were verified and carefully edited when entered. TB then sends the information to google and after an very long delay returns a message saying the attempt failed, probably due to incorrect password or settings. All of the information and settings - including the password which was copied and pasted AND the same one used to log in to gmail webmail - are correct.

Obviously, I'm doing something wrong but don't know what. The error message is so generic as to be unhelpful.

Can anyone help me discover the problem?

I need to set up several gmail accounts in Thunderbird. The accounts exist; I can see email by going to gmail's webmail for them. I'm running Thunderbird 115.10.1 on Windows 11. I choose Tools > Account Settings > Add Mail Account then provide the name, email address, password, then TB validates the credentials with gmail's systems. I get a green light message saying that gmail found the entries. I then provide the appropriate POP3 server name and port address and the appropriate SMTP server name and port address and confirm security settings - all of which were verified and carefully edited when entered. TB then sends the information to google and after an very long delay returns a message saying the attempt failed, probably due to incorrect password or settings. All of the information and settings - including the password which was copied and pasted AND the same one used to log in to gmail webmail - are correct. Obviously, I'm doing something wrong but don't know what. The error message is so generic as to be unhelpful. Can anyone help me discover the problem?

All Replies (1)

david
david
  • Top 10 Contributor
more options

I suggest omitting the password until prompted by Google (NOT by Thunderbird). Be sure also that you have thunderbird set to accept cookies (at settings>privacy&security).