This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't open certain videos

  • 1 reply
  • 129 have this problem
  • 1 view
  • Last reply by cor-el

more options

I click on the link to the web site. The site opens but I don't get the video that is there. I can get the video using Internet Explorer - I just prefer Firefox.

I click on the link to the web site. The site opens but I don't get the video that is there. I can get the video using Internet Explorer - I just prefer Firefox.

Chosen solution

Your plugins list shows the Flash Player, so Flash should work.

Does it work here: http://www.youtube.com/watch?v=99WkAuEE4Sw&feature=player_embedded ?


Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

Read this answer in context 👍 1

All Replies (1)

more options

Chosen Solution

Your plugins list shows the Flash Player, so Flash should work.

Does it work here: http://www.youtube.com/watch?v=99WkAuEE4Sw&feature=player_embedded ?


Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems