i am running windows 7 and zone alarm and cannot download the new firefox update whice is 7 0 1
i got message saying there was an update to firefox 7 0 1 but i download the update but it will not install i have also lost the older firefox,as i said i am running windows 7 32 bit and have zone alarm on the pc zone alarm came up that the download was not stable
Chosen solution
You need to Uninstall your current Firefox installation and then Reinstall Firefox.
-> Uninstall Firefox from your computer
- DO NOT SELECT TO REMOVE USER DATA AND SETTINGS
- Restart your system
-> Download latest Firefox version from one of these links using some other Web Browser:
- http://www.mozilla.com/en-US/firefox/new/
- http://www.mozilla.com/en-US/firefox/central/
- http://www.mozilla.com/en-US/firefox/fx/
- http://www.mozilla.com/en-US/firefox/all.html
Check and tell if its working.
Read this answer in context 👍 0All Replies (5)
-> Temporarily Disable Antivirus or update security software
- http://kb.mozillazine.org/Unable_to_save_or_download_files#Temporarily_disable_antivirus_or_update_security_software
- Perform the suggestions mentioned in this article from this section to the end
-> Download latest Firefox version from one of these links:
- http://www.mozilla.com/en-US/firefox/new/
- http://www.mozilla.com/en-US/firefox/central/
- http://www.mozilla.com/en-US/firefox/fx/
- http://www.mozilla.com/en-US/firefox/all.html
Check and tell if its working.
Modified by Hasan
hi mha007
my antivirus was not the problem.i get the download for firefox and it loads onto my pc.but when i try to open it i get a box comes up saying,platform version 7 is not compatible with min version7/max version7.think this could be windods 7? thanks for your help. ken2
Modified by ken2
Chosen Solution
You need to Uninstall your current Firefox installation and then Reinstall Firefox.
-> Uninstall Firefox from your computer
- DO NOT SELECT TO REMOVE USER DATA AND SETTINGS
- Restart your system
-> Download latest Firefox version from one of these links using some other Web Browser:
- http://www.mozilla.com/en-US/firefox/new/
- http://www.mozilla.com/en-US/firefox/central/
- http://www.mozilla.com/en-US/firefox/fx/
- http://www.mozilla.com/en-US/firefox/all.html
Check and tell if its working.
sorted out.i had to go into properties.then compatibility and change the window setting in there
Glad to hear it
Modified by Hasan