This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I 've just installed Firefox for the first time (v9.0.1) & can't save any bookmarks. I don't get an error message & it looks like my bookmark saved but when I go in to look at my bookmarks, there are none there.

  • 5 replies
  • 7 have this problem
  • 1 view
  • Last reply by Vivek

more options

I'm also having trouble importing my favourites from IE. I've gone through the steps to Import Data for Another Browser and it looks like it has worked but when I go to view my bookmarks it is still empty.

I'm also having trouble importing my favourites from IE. I've gone through the steps to Import Data for Another Browser and it looks like it has worked but when I go to view my bookmarks it is still empty.

Chosen solution

In Firefox Help (Alt + H) > Troubleshooting Information > Open Containing Folder. This opens the Firefox profile folder. After the folder opens, exit Firefox and rename the places.sqlite file in the folder and start Firefox. Before importing anything, please try to bookmark some sites and check.

Firefox Profile Folder & Files

Read this answer in context 👍 1

All Replies (5)

more options

Hi,

Please see this. You can look at the star in the location (address) bar. If it's colored, it usually means the page has been successfully bookmarked.

For importing from Internet Explorer please see this. You can also try the HTML method.

Modified by Vivek

more options

i have tried those methods for adding bookmarks & they don't work. i have followed the procedure you mentioned for importing from Internet Explorer & I get as far as step 5, where it tells me the Import is Complete, however, when i go into the bookmarks menu there is no folder named “From Internet Explorer”. I have just tried to import my IE favourites as HTML and that didn’t work either.

more options

Chosen Solution

In Firefox Help (Alt + H) > Troubleshooting Information > Open Containing Folder. This opens the Firefox profile folder. After the folder opens, exit Firefox and rename the places.sqlite file in the folder and start Firefox. Before importing anything, please try to bookmark some sites and check.

Firefox Profile Folder & Files

more options

THANK YOU! that fixed all of the problems i was having :)

more options

You are welcome :)