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why does my Firefox Automatically reverts to version 21 from any new updates

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by h2ofox

h2ofox
h2ofox
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For the past months, every time I upgrade to a newer version of Firefox it keeps reverting back to version 21. I uninstalled it, removed from the registry and it's still reverting. Please help, it's driving me crazy. Any assistance would be greatly appreciated.

For the past months, every time I upgrade to a newer version of Firefox it keeps reverting back to version 21. I uninstalled it, removed from the registry and it's still reverting. Please help, it's driving me crazy. Any assistance would be greatly appreciated.

Modified by h2ofox

All Replies (3)

guigs
guigs
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Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be recovered unless they have been backed up to an external device!

Please report back to see if this helped you!

Thank you.

h2ofox
h2ofox Question owner
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Thank you,

I tried uninstalling it before using the uninstaller but never worked but for some reason so far it's working. So, thank you so much for your assistance.

h2ofox
h2ofox Question owner
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Hello,

I take it back, I just got the follow alert as always "Your computer must be restarted to complete a previous upgrade of Firefox. Do you want to reboot now". Unfortunately the fix didn't work.