Fungovanie tejto stránky je z dôvodu údržby dočasne obmedzené. Ak článok nevyrieši váš problém a chcete položiť otázku, napíšte našej komunite podpory na Twitter @FirefoxSupport alebo Reddit /r/firefox.

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

Amazon Prime Video won't play

  • 5 odpovedí
  • 4 majú tento problém
  • 109 zobrazení
  • Posledná odpoveď od NoahSUMO

steveaaayyy
steveaaayyy
more options

The 125.0.2 update broke Amazon Prime Video. Firefox refuses to play ANY video, causes website to return a "That shouldn't have happened" error page. Prime Video plays just fine on Safari 16.6.1, macOS 11.7.10. Amazon says just to use Safari, but I want Firefox to work right.

The 125.0.2 update broke Amazon Prime Video. Firefox refuses to play ANY video, causes website to return a "That shouldn't have happened" error page. Prime Video plays just fine on Safari 16.6.1, macOS 11.7.10. Amazon says just to use Safari, but I want Firefox to work right.
Priložené obrázky

Vybrané riešenie

I solved the problem on my end by disabling the extension "ClearURLs"

Čítať túto odpoveď v kontexte 👍 2

Všetky odpovede (5)

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
more options

Here's a direct link to go back to 125.0.1: https://ftp.mozilla.org/pub/firefox/releases/125.0.1/mac/en-US/Firefox%20125.0.1.dmg

I'm curious to see if that really gets Amazon Prime video working again. Let us know if it does.

zeroknight
zeroknight
more options

Try clearing site cookies and disabling Tracking Protection for the site.

Does it still happen in Troubleshoot Mode?

gwendrenee
gwendrenee
more options

This is happening to me as well, same error. I checked version number, and there was an update available, so applied that, and upgraded to 129.0 (64-bit). The error still happens, any time I try to pull up a videos page on prime video, I get the "That shouldn't have happened" error. Does not happen in Chrome.

gwendrenee
gwendrenee
more options

Vybrané riešenie

I solved the problem on my end by disabling the extension "ClearURLs"

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
more options

gwendrenee, great work! I would have not expected that addon to do that but since it does strip out a lot of tracking parts of a url, this could have angered Prime Video & broke the videos.

And the original poster of this thread also has ClearURLs 1.26.1 installed as well! Thanks again for letting us know what fixed it!