Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Spletno mesto bo delovalo z omejenimi zmožnostmi, medtem ko na njem izvajamo vzdrževalna dela za vas. Če članki ne rešijo vaše težave in želite zastaviti vprašanje, naša skupnost za podporo čaka na vas na @FirefoxSupport na Twitterju in na /r/firefox na Redditu.

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

norton removed mozilla's file, plug-in-container.exe, as infected; mozilla now crashes when opened and is unusable

SEEvans
SEEvans
more options

I tried to update Mozilla as instructed (from 3.6.16 to 4). Download was interrupted because Norton AntiVirus located a Mozilla program file it determined was infected. That file was "plugin-container.exe " WS Reputation.1. Norton removed the file. I am unable to open Mozilla or any program (everytime I go to use my e-mail, www.juno.com, the system crashes and I have to end juno and mozilla.) Please help - I am otherwise reduced to IE! S.E.Evans

I tried to update Mozilla as instructed (from 3.6.16 to 4). Download was interrupted because Norton AntiVirus located a Mozilla program file it determined was infected. That file was "plugin-container.exe " WS Reputation.1. Norton removed the file. I am unable to open Mozilla or any program (everytime I go to use my e-mail, www.juno.com, the system crashes and I have to end juno and mozilla.) Please help - I am otherwise reduced to IE! S.E.Evans

Vsi odgovori (1)

the-edmeister
the-edmeister
  • Moderator
more options

That's a false positive from Norton.

Download and re-install Firefox 3.6.16 over your current installation, this time don't let Norton delete that file.