Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

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Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Firefox, V33.0, freezes without mouse movement.

  • 2 përgjigje
  • 25 e kanë hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga cowboybob

cowboybob
cowboybob
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Using Firefox 33.0 on a HP Pavillion laptop with Windows Vista, service pack 2 (Updates for both on "Auto").

Problem started with videos freezing without mouse movement over the video window.

Problem progressed over time to include entire Firefox window freezing without mouse movement.

Hardware acceleration disabled for both Firefox and Adobe flash.

Firefox does NOT hang, just freezes.

Using Firefox 33.0 on a HP Pavillion laptop with Windows Vista, service pack 2 (Updates for both on "Auto"). Problem started with videos freezing without mouse movement over the video window. Problem progressed over time to include entire Firefox window freezing without mouse movement. Hardware acceleration disabled for both Firefox and Adobe flash. Firefox does NOT hang, just freezes.

Zgjidhje e zgjedhur

hello cowboybob, other affected uses with similar symptoms have reported that this may be caused by adware/malware.

please go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.

Troubleshoot Firefox issues caused by malware

Lexojeni këtë përgjigje brenda kontekstit 👍 4

Krejt Përgjigjet (2)

philipp
philipp
  • Moderator
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Zgjidhja e Zgjedhur

hello cowboybob, other affected uses with similar symptoms have reported that this may be caused by adware/malware.

please go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.

Troubleshoot Firefox issues caused by malware

cowboybob
cowboybob I zoti i pyetjes
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Thanks, philipp.

I did as you suggested, in the order as suggested.

What finally worked was the total drive scan (using AVG Security 2014), which found all kinds of stuff that it eliminated.

I very much appreciate your responding as quickly as you did. All things considered (used to work for Apple back in the '80s) I should have thought of that myself. You know how it is ...

cowboybob (Paul)