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I have updated Firefox on my computer and my Zotero library disappeared. Is it recoverable through Firefox?

  • 3 përgjigje
  • 1 e ka hasur këtë problem
  • 3 parje
  • Përgjigjja më e re nga the-edmeister

shkliare
shkliare
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I have used Zotero for some time from my computer at home. My library usually appeared at the bottom of Firefox screen. I have recently updated Firefox and as the site recommended cleaned it. The letter Z in my tool bar disappeared. I also had another Zotero library that I used from my computer at work with a separate account. I have never accessed the Zotero site from my home computer. When I finished all the cleaning and restored Zotero to my tool bar and then opened the box at the bottom, the box was empty and my library was gone. I clicked the sync and the library from my office computer appeared but my library from the home computer is missing. I want to restore the library from my home computer and make it my main library. How do I do it? Does anyone have any idea?

I have used Zotero for some time from my computer at home. My library usually appeared at the bottom of Firefox screen. I have recently updated Firefox and as the site recommended cleaned it. The letter Z in my tool bar disappeared. I also had another Zotero library that I used from my computer at work with a separate account. I have never accessed the Zotero site from my home computer. When I finished all the cleaning and restored Zotero to my tool bar and then opened the box at the bottom, the box was empty and my library was gone. I clicked the sync and the library from my office computer appeared but my library from the home computer is missing. I want to restore the library from my home computer and make it my main library. How do I do it? Does anyone have any idea?

Krejt Përgjigjet (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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When you say it was recommended that you clean Firefox, do you think you used the Reset feature?

One way to confirm that is to check your desktop for a folder named Old Firefox Data. Inside will be one or more semi-randomly-named folders. If you find that, your old Zotero data probably is in there, according to this article: https://www.zotero.org/support/zotero_data

Moving that data SAFELY to your current Firefox profile involves several steps, so if you find the old folder, please post back for further guidance.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Or alternately, you might check with Zotero support since there are two different libraries involved and I actually don't know how you would merge those.

the-edmeister
the-edmeister
  • Moderator
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Documentation for Zotero is here: https://www.zotero.org/support/

Have you tried the Zotero support forum for help? https://forums.zotero.org/categories/