![Thunderbird logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2024-02-12-07-36-53-599028_1.png)
TBird says it can't find pop.verizon.net, and I can't find where to sign in.
I migrated from Verizon email to AOL email, keeping my verizon.net address. Can send and receive on my phone, but not my computer. I use Thunderbird on PC. It used to ask me to sign in, but no more. I was unsuccessful in signing in, either user name or password was wrong. I have not been able to receive email in TBird since 1/3/18. I wanted to change from pop.verizon.com to imap so I could view emails on multiple devices.
Krejt Përgjigjet (8)
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Posted
Ndryshuar
(Local drive)
Application Build ID: 20171221110448 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts account1: INCOMING: account1, , (pop3) pop.verizon.com:995, SSL, passwordCleartext OUTGOING: , smtp.verizon.net:465, SSL, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (im) prpl-facebook, plain, 0
account4: INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-484e1226-285d-42a0-adce-b418f0170607 (6/6/2017) https://crash-stats.mozilla.com/report/index/bp-0412f4bb-004c-47e6-836a-06d2d2161215 (12/14/2016) https://crash-stats.mozilla.com/report/index/bp-8bf5d7cc-52ef-46d7-a69d-bb4cf2160627 (6/27/2016) https://crash-stats.mozilla.com/report/index/bp-8e580d56-d6cd-45bb-9991-66b642131209 (12/9/2013) https://crash-stats.mozilla.com/report/index/bp-24f1accc-89f9-4c3d-8e8f-f110f2130102 (1/2/2013)
Extensions Auto Resize Image, 0.15.2, true, AutoResizeImage@gmail.com Google Search for Thunderbird, 1.0, true, gsearch@standard8.plus.com
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.display.background_color: #CCFFFF browser.display.foreground_color: #000066 dom.apps.reset-permissions: true extensions.lastAppVersion: 52.5.2 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Comic Sans MS font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 14 gfx.blacklist.direct2d: 3 gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984 gfx.crash-guard.glcontext.appVersion: 45.7.1 gfx.crash-guard.glcontext.deviceID: 0x0046 gfx.crash-guard.glcontext.driverVersion: 8.15.10.1986 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.glcontext: 2 mail.openMessageBehavior.version: 1 mail.winsearch.enable: true mail.winsearch.firstRunDone: true mail.winsearch.global_reindex_time: 1345841475 mailnews.database.global.datastore.id: 903eace1-ad1b-4c8c-98b5-9c7a74d3132 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1515812131 places.history.expiration.transient_current_max_pages: 122334 plugin.importedState: true print.printer_HP_Photosmart_Premium_C309g-m.print_bgcolor: false print.printer_HP_Photosmart_Premium_C309g-m.print_bgimages: false print.printer_HP_Photosmart_Premium_C309g-m.print_colorspace: print.printer_HP_Photosmart_Premium_C309g-m.print_command: print.printer_HP_Photosmart_Premium_C309g-m.print_downloadfonts: false print.printer_HP_Photosmart_Premium_C309g-m.print_duplex: 1515870810 print.printer_HP_Photosmart_Premium_C309g-m.print_edge_bottom: 0 print.printer_HP_Photosmart_Premium_C309g-m.print_edge_left: 0 print.printer_HP_Photosmart_Premium_C309g-m.print_edge_right: 0 print.printer_HP_Photosmart_Premium_C309g-m.print_edge_top: 0 print.printer_HP_Photosmart_Premium_C309g-m.print_evenpages: true print.printer_HP_Photosmart_Premium_C309g-m.print_footercenter: print.printer_HP_Photosmart_Premium_C309g-m.print_footerleft: &PT print.printer_HP_Photosmart_Premium_C309g-m.print_footerright: &D print.printer_HP_Photosmart_Premium_C309g-m.print_headercenter: print.printer_HP_Photosmart_Premium_C309g-m.print_headerleft: &T print.printer_HP_Photosmart_Premium_C309g-m.print_headerright: &U print.printer_HP_Photosmart_Premium_C309g-m.print_in_color: true print.printer_HP_Photosmart_Premium_C309g-m.print_margin_bottom: 0.5 print.printer_HP_Photosmart_Premium_C309g-m.print_margin_left: 0.5 print.printer_HP_Photosmart_Premium_C309g-m.print_margin_right: 0.5 print.printer_HP_Photosmart_Premium_C309g-m.print_margin_top: 0.5 print.printer_HP_Photosmart_Premium_C309g-m.print_oddpages: true print.printer_HP_Photosmart_Premium_C309g-m.print_orientation: 0 print.printer_HP_Photosmart_Premium_C309g-m.print_page_delay: 50 print.printer_HP_Photosmart_Premium_C309g-m.print_paper_data: 1 print.printer_HP_Photosmart_Premium_C309g-m.print_paper_height: 11.00 print.printer_HP_Photosmart_Premium_C309g-m.print_paper_name: print.printer_HP_Photosmart_Premium_C309g-m.print_paper_size_type: 0 print.printer_HP_Photosmart_Premium_C309g-m.print_paper_size_unit: 0 print.printer_HP_Photosmart_Premium_C309g-m.print_paper_width: 8.50 print.printer_HP_Photosmart_Premium_C309g-m.print_plex_name: print.printer_HP_Photosmart_Premium_C309g-m.print_resolution: 1515870810 print.printer_HP_Photosmart_Premium_C309g-m.print_resolution_name: print.printer_HP_Photosmart_Premium_C309g-m.print_reversed: false print.printer_HP_Photosmart_Premium_C309g-m.print_scaling: 1.00 print.printer_HP_Photosmart_Premium_C309g-m.print_shrink_to_fit: false print.printer_HP_Photosmart_Premium_C309g-m.print_to_file: false print.printer_HP_Photosmart_Premium_C309g-m.print_unwriteable_margin_bottom: 0 print.printer_HP_Photosmart_Premium_C309g-m.print_unwriteable_margin_left: 0 print.printer_HP_Photosmart_Premium_C309g-m.print_unwriteable_margin_right: 0 print.printer_HP_Photosmart_Premium_C309g-m.print_unwriteable_margin_top: 0 print.printer_HP643F70_(HP_Officejet_Pro_8610).print_bgcolor: false print.printer_HP643F70_(HP_Officejet_Pro_8610).print_bgimages: false print.printer_HP643F70_(HP_Officejet_Pro_8610).print_colorspace: print.printer_HP643F70_(HP_Officejet_Pro_8610).print_command: print.printer_HP643F70_(HP_Officejet_Pro_8610).print_downloadfonts: false print.printer_HP643F70_(HP_Officejet_Pro_8610).print_duplex: -437918235 print.printer_HP643F70_(HP_Officejet_Pro_8610).print_edge_bottom: 0 print.printer_HP643F70_(HP_Officejet_Pro_8610).print_edge_left: 0 print.printer_HP643F70_(HP_Officejet_Pro_8610).print_edge_right: 0 print.printer_HP643F70_(HP_Officejet_Pro_8610).print_edge_top: 0 print.printer_HP643F70_(HP_Officejet_Pro_8610).print_evenpages: true print.printer_HP643F70_(HP_Officejet_Pro_8610).print_footercenter: print.printer_HP643F70_(HP_Officejet_Pro_8610).print_footerleft: &PT print.printer_HP643F70_(HP_Officejet_Pro_8610).print_footerright: &D print.printer_HP643F70_(HP_Officejet_Pro_8610).print_headercenter: print.printer_HP643F70_(HP_Officejet_Pro_8610).print_headerleft: &T print.printer_HP643F70_(HP_Officejet_Pro_8610).print_headerright: &U print.printer_HP643F70_(HP_Officejet_Pro_8610).print_in_color: true print.printer_HP643F70_(HP_Officejet_Pro_8610).print_margin_bottom: 0.5 print.printer_HP643F70_(HP_Officejet_Pro_8610).print_margin_left: 0.5 print.printer_HP643F70_(HP_Officejet_Pro_8610).print_margin_right: 0.5 print.printer_HP643F70_(HP_Officejet_Pro_8610).print_margin_top: 0.5 print.printer_HP643F70_(HP_Officejet_Pro_8610).print_oddpages: true print.printer_HP643F70_(HP_Officejet_Pro_8610).print_orientation: 0 print.pr
Application Basics
Name: Thunderbird Version: 52.5.2 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.5.2 Profile Folder: Open Folder
Read this. https://help.aol.com/articles/verizon-move-to-aol-mail-setting-up-your-new-aol-account-in-a-third-party-email-program-or-mobile-device-imap Nothing there says use verizon.com for a server name.
Configuration could not be verified-is user name or password wrong? Tried AOL and Verizon passwords. Twice
Sargee7 said
Configuration could not be verified-is user name or password wrong? Tried AOL and Verizon passwords. Twice
Turn off your anti virus and try again. The most common cause is that error is anti virus that is messing about in the background.
Anti virus off. Still won't accept either password. I now have two folders on Thunderbird, one pop and one imap. All old emails are on pop, no emails are on imap.