Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

App doesn't recognize my 2FA codes nor my recovery keys. I disabled them from my PC but it still asks for them

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I was using it without issue last night, casting screen on chromecast. This morning it wouldn't open, just opens and closes immediately so I uninstalled and reinstalled it through the Play Store.

I'm trying to sign in but it doesn't recognize my authentication apps (Microsoft, then disabled it and tried Google) or the account recovery keys. So neither Microsoft or Google authenticator apps worked, and both sets of backup authentication codes failed.

I disabled 2FA but it still asks for the code (still doesn't accept them).

Firefox on pc works fine.

I was using it without issue last night, casting screen on chromecast. This morning it wouldn't open, just opens and closes immediately so I uninstalled and reinstalled it through the Play Store. I'm trying to sign in but it doesn't recognize my authentication apps (Microsoft, then disabled it and tried Google) or the account recovery keys. So neither Microsoft or Google authenticator apps worked, and both sets of backup authentication codes failed. I disabled 2FA but it still asks for the code (still doesn't accept them). Firefox on pc works fine.
Foto të bashkëngjitura ekrani

Krejt Përgjigjet (3)

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Hi

What version number of Firefox for Android do you have installed on your Android device?

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Hi 114.2.0

I just downloaded it again this morning so it should be the latest. In the play store it says it was last updated on june 19th.

Ndryshuar nga jaime.escobar.pozo

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Paul said

Hi What version number of Firefox for Android do you have installed on your Android device?


Hi 114.2.0

I just downloaded it again this morning so it should be the latest. In the play store it says it was last updated on june 19th.