Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

How do I get rid of the Media Support is out of date question on homepage that pops up each opening of Firefox?

musicgirl
musicgirl
more options

Everytime I open Firefox there is a window that says "media player is out of date" and will not let me go further until I close the window and reopen Firefox. It says when I try to update it that it doesn't work for MAC.

Everytime I open Firefox there is a window that says "media player is out of date" and will not let me go further until I close the window and reopen Firefox. It says when I try to update it that it doesn't work for MAC.

Vald lösning

Please do NOT install that suggested MediaPlayer. This message is caused by an extension I recommend removing, using the following steps:

Please try disabling ALL nonessential or unrecognized extensions on the Add-ons page. Either:

  • Cmd+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then case a critical eye over the list on the right and, if in doubt, disable (or remove). Especially if you find something called MediaPlayer. Bear in mind that all extensions are optional and none are included with Firefox when you first get it.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Does that get rid of the messages?

Läs svaret i sitt sammanhang 👍 3

Alla svar (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Vald lösning

Please do NOT install that suggested MediaPlayer. This message is caused by an extension I recommend removing, using the following steps:

Please try disabling ALL nonessential or unrecognized extensions on the Add-ons page. Either:

  • Cmd+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then case a critical eye over the list on the right and, if in doubt, disable (or remove). Especially if you find something called MediaPlayer. Bear in mind that all extensions are optional and none are included with Firefox when you first get it.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Does that get rid of the messages?