We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Facebook and Tumblr are not working!

  • 3 svar
  • 1 har detta problem
  • 2 visningar
  • Senaste svar av LaurenM01

LaurenM01
LaurenM01
more options

Just downloaded Firefox after Chrome kept crashing except I'm having the problem where when I try to go to Facebook it redirects me saying that "the site is not secure." I've gone through all the relevant security settings and nothing it working.

Then I tried Tumblr to see if this was the case with all social media. It let's the site through but only with text and no formatting or graphics. Again, I tried going through the settings but I see absolutely nothing worthwhile or helpful.

Please help!

Just downloaded Firefox after Chrome kept crashing except I'm having the problem where when I try to go to Facebook it redirects me saying that "the site is not secure." I've gone through all the relevant security settings and nothing it working. Then I tried Tumblr to see if this was the case with all social media. It let's the site through but only with text and no formatting or graphics. Again, I tried going through the settings but I see absolutely nothing worthwhile or helpful. Please help!

Ändrad av LaurenM01

Vald lösning

Hey Lauren!

This is definitely one annoying error message. I believe it's caused by your antivirus software. I see you have a Avast addon installed. That lets me know you have Avast installed on your system. My advice is to go into the Avast settings and uncheck the "Enable HTTPS Scanning" setting. Once you have done that, retry visiting the site in both Firefox and Chrome and let me know the results. Thanks!

Detailed instructions on how to do that: https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_the-error-occurs-on-multiple-secure-sites

Läs svaret i sitt sammanhang 👍 1

Alla svar (3)

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
more options

Vald lösning

Hey Lauren!

This is definitely one annoying error message. I believe it's caused by your antivirus software. I see you have a Avast addon installed. That lets me know you have Avast installed on your system. My advice is to go into the Avast settings and uncheck the "Enable HTTPS Scanning" setting. Once you have done that, retry visiting the site in both Firefox and Chrome and let me know the results. Thanks!

Detailed instructions on how to do that: https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_the-error-occurs-on-multiple-secure-sites

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
more options

Hi Lauren, sorry to bug you but just wanted to confirm that my post fixed your problem. Sometimes people mark their posts as solved by accident. So I just want to be sure. :)

LaurenM01
LaurenM01 Frågans ägare
more options

@Noah_SUMO Hi! Yes! It fixed it right up! Thank you so much!