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Trying to move email from Windows Live to Thunderbird and following your instructions hasn't been successful. I need help please!

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EmmyLo
EmmyLo
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I am trying to move email from Windows Live to Thunderbird. I followed the directions below, including downloading the 3rd party add-on, restarting Thunderbird, and locating the file where the messages are stored. When I click Tools>ImportExport in Thunderbird, "Import all messages from a directory" is grayed out. I had changed folder setting to show hidden folders, etc. Do you have any suggestions? Thank you!

https://support.mozilla.org/en-US/kb/switching-thunderbird#w_switching-from-windows-mail-or-windows-live-mail-to-thunderbird

I am trying to move email from Windows Live to Thunderbird. I followed the directions below, including downloading the 3rd party add-on, restarting Thunderbird, and locating the file where the messages are stored. When I click Tools>ImportExport in Thunderbird, "Import all messages from a directory" is grayed out. I had changed folder setting to show hidden folders, etc. Do you have any suggestions? Thank you! https://support.mozilla.org/en-US/kb/switching-thunderbird#w_switching-from-windows-mail-or-windows-live-mail-to-thunderbird

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Zenos
Zenos
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I've never gone through this particular procedure myself, but I think there is a step missing.

Step 1.5 Select a folder in Thunderbird into which you will import the eml message files.

I'd suggest creating a new subfolder under Local Folders for this. I think that any folder inside a POP-connected account would work too, but I'd be unlikely myself to have an account that uses POP. I'd avoid a working IMAP-connected account because Thunderbird will set about synching to the server and I'd prefer it did just one thing at a time. So, import the data, and then reorganise it.