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Thunderbird crashes repeatedly. CAUSE: Malwarebytes [XP]

  • 11 svar
  • 3 har detta problem
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  • Senaste svar av Alan1129

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I tried a complete uninstall and reinstall but it still crashes. Thunderbird sends a crash report, but what can I do?

I tried a complete uninstall and reinstall but it still crashes. Thunderbird sends a crash report, but what can I do?

Ändrad av Wayne Mery

Vald lösning

Find your crash IDs [1], copy the IDs as text, and post them here.

[1] https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

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Alla svar (11)

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Vald lösning

Find your crash IDs [1], copy the IDs as text, and post them here.

[1] https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Ändrad av Wayne Mery

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Thanks, Wayne! But the link you provided only describes how to find the Crash Report. It does not have any place to paste anything. Alan

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Paste the crash IDs into this, your support topic. In the troubleshooting screen select the text of the crash IDs, copy, the come back here and paste

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Sorry, can't help without crash IDs

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I couldn't find the crash reports, but I think I may have solver the issue. I noticed that the problems began right after I installed Malwarebytes. So I uninstalled it and Mozilla started working again. Have other users reported the same experience? Alan

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Alan1129 said

I couldn't find the crash reports, but I think I may have solver the issue. I noticed that the problems began right after I installed Malwarebytes. So I uninstalled it and Mozilla started working again. Have other users reported the same experience? Alan

No.

Did you put an email address and/or text into the crash report?

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Yes. I put my email address. Alan1129@bellsouth.net.

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I was not able to find any crash reports with that address. So perhaps they didn't actually get submitted. If you go to Help | Troubleshooting and scroll to Crash Reports - if it shows items that do NOT start with "bp-" those items hvae not been submitted. If you click on them it will attempt to submit

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I did that. It shows three old reports from previous years but nothing current.

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OK, thanks for the info.

I find this a bit odd, because I run malwarebytes at work and see no problems. I wonder if a specific feature of malwarebytes causes your crashes that I don't have enabled

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I wouldn't know, but I would be happy to try an experiment if you suggest one.