Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Security key does not respond and 10 digit code as well

  • 1 svar
  • 1 har detta problem
  • 1 visning
  • Senaste svar av christ1

more options

Dear Reader, I had installed firefox in my phone and reset my phone so I lost the app generating codes. I have the security key which isn't a 10 digit code but many digits. How can I sign in my account and the app with my recovery key? Please note that because I had no other way to contact I have made this account but also the security key is a many digit number but the recovery code that is asked is only a 10 digit code. Can you help me?

Dear Reader, I had installed firefox in my phone and reset my phone so I lost the app generating codes. I have the security key which isn't a 10 digit code but many digits. How can I sign in my account and the app with my recovery key? Please note that because I had no other way to contact I have made this account but also the security key is a many digit number but the recovery code that is asked is only a 10 digit code. Can you help me?

Alla svar (1)

more options

You should use one of the backup codes you received when setting up 2-step authentication.