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Cannot create emails or attach items.

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  • Last reply by FredMcD

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Today is the first time ever that I have not been able to create emails. The screen shows up and I can enter the email I want to send it to, but when I try to go to the body of the email, nothing happens. I checked out the "History" tab and it says 403 Forbidden.

Today is the first time ever that I have not been able to create emails. The screen shows up and I can enter the email I want to send it to, but when I try to go to the body of the email, nothing happens. I checked out the "History" tab and it says 403 Forbidden.

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Your Adobe programs are out-of-date. Please update them.


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.