This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird has replaced one of my client's names with mine in the 'from' and 'to' fields next to my email address and no way to change it. Any fixes?

  • 1 jibu
  • 1 ana tatizo hili
  • 7 views
  • Last reply by Matt

more options

When I send new email or receive replies my name is replaced with one of my client's names in the 'from' and 'to' fields. This confuses people and have received many inquiries as to who this person is. Nothing obvious shows up in options/settings or address book. There is no indication where Thunderbird has linked my client's name with my email. And it's random as it happens maybe 75% of the time and about 25% shows my name. Any experience similar and/or fixes?

When I send new email or receive replies my name is replaced with one of my client's names in the 'from' and 'to' fields. This confuses people and have received many inquiries as to who this person is. Nothing obvious shows up in options/settings or address book. There is no indication where Thunderbird has linked my client's name with my email. And it's random as it happens maybe 75% of the time and about 25% shows my name. Any experience similar and/or fixes?

All Replies (1)

more options

look in the collected address book specifically for your client and delete the entry.

The usual cause is an address with an incorrect name attached to the address in the address books somewhere. Often the result of an automatic addressbook add from the message header.