We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost SMTP passwords

  • 2 majibu
  • 0 wana tatizo hili
  • 1 view
  • Last reply by moz35

moz35
moz35
more options

I am running version 115.12.2 (64-bit). I have deleted all stored passwords using Settings -> Privacy and Security -> Show Passwords. As expected, when I try to retrieve emails a pop-up appears asking for the password - which I save. However, when I try to send an email there is no pop-up and the remote server rejects the email. How do I set a new outgoing password?

I am running version 115.12.2 (64-bit). I have deleted all stored passwords using Settings -> Privacy and Security -> Show Passwords. As expected, when I try to retrieve emails a pop-up appears asking for the password - which I save. However, when I try to send an email there is no pop-up and the remote server rejects the email. How do I set a new outgoing password?

Chosen solution

Thanks for your input.

Turns out that the server had blocked SMTP requests from our IP address but I was put off the scent by Thunderbird's pop-ups that suggested that this was a sign in problem. Once we were unblocked the transaction proceeded and a pop-up requesting the SMTP password appeared. This works but IMV it's really awkward that you cannot add a password without going through the transaction.

Once this was sorted I was able to discover the reason that we were blocked in the first place. One of Thunderbird's accounts was corrupted and no amount of fiddling with the SMTP parameters could untangle it. I resolved this eventually by deleting the account and starting afresh.

Read this answer in context 👍 0

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

You might want to check in outgoing server (SMTP) that the relevant outgoing accounts are set to actually use a password.

Helpful?

moz35
moz35 Mwenye swali
more options

Suluhisho teule

Thanks for your input.

Turns out that the server had blocked SMTP requests from our IP address but I was put off the scent by Thunderbird's pop-ups that suggested that this was a sign in problem. Once we were unblocked the transaction proceeded and a pop-up requesting the SMTP password appeared. This works but IMV it's really awkward that you cannot add a password without going through the transaction.

Once this was sorted I was able to discover the reason that we were blocked in the first place. One of Thunderbird's accounts was corrupted and no amount of fiddling with the SMTP parameters could untangle it. I resolved this eventually by deleting the account and starting afresh.

Helpful?

Uliza swali

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.