This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird suddenly fails to sign in using webmail username / password Oct. 1, 2024

  • 4 majibu
  • 2 wana tatizo hili
  • Last reply by mazyarm

more options

Hi, Thunderbird was working fine in the morning, but later in the day, it suddenly stopped downloading messages from my Hotmail inbox and asked for my password again. When I entered my password, I got the following error message:

"Sending of password for user mazyarm@hotmail.com did not succeed. Mail server pop-mail.outlook.com responded: Authentication failure: unknown user name or bad password."

Thunderbird won't sign in to check emails. I also get the message:

"Login to server pop-mail.outlook.com with username mazyarm@hotmail.com failed."

And those are the messages I now get whenever I click on the Get Messages button. However, I am still able to access my Hotmail account directly using the Firefox web browser, so I know that my username and password are not the problem.

Does anyone know what's going on? How do I solve this problem? Thank you, Maz

Hi, Thunderbird was working fine in the morning, but later in the day, it suddenly stopped downloading messages from my Hotmail inbox and asked for my password again. When I entered my password, I got the following error message: "Sending of password for user mazyarm@hotmail.com did not succeed. Mail server pop-mail.outlook.com responded: Authentication failure: unknown user name or bad password." Thunderbird won't sign in to check emails. I also get the message: "Login to server pop-mail.outlook.com with username mazyarm@hotmail.com failed." And those are the messages I now get whenever I click on the Get Messages button. However, I am still able to access my Hotmail account directly using the Firefox web browser, so I know that my username and password are not the problem. Does anyone know what's going on? How do I solve this problem? Thank you, Maz

Chosen solution

MS sent info to all hotmail users over a month ago about this upcoming change. MS sent messages to users about server changes. Try these: - incoming: outlook.office365.com, port 993, SSL/TLS, Oauth2 (assuming IMAP, port 995 for POP) - outgoing: smtp.office365.com, port 587, STARTTLS, Oauth2

Read this answer in context 👍 1

All Replies (4)

more options

Suluhisho teule

MS sent info to all hotmail users over a month ago about this upcoming change. MS sent messages to users about server changes. Try these: - incoming: outlook.office365.com, port 993, SSL/TLS, Oauth2 (assuming IMAP, port 995 for POP) - outgoing: smtp.office365.com, port 587, STARTTLS, Oauth2

Helpful?

more options

Dear David, I guess I didn't get the memo. Thank you very much for the info. It solved the problem :) Regards, Maz

Helpful?

more options

The chosen solution isn't working for me, I have the same exact error message.

Helpful?

more options

Hi Jivix, I just checked my configuration again. It is the same as what David advised above, with one exception. My outgoing server is also outlook.office365.com (not smtp.office365.com).

Hope this helps, M

Helpful?

Uliza swali

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.