This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Platform version 131.0.3 is not compatible

  • 1 jibu
  • 0 wana tatizo hili
  • Last reply by Kiki

mbaer27
mbaer27
more options

In the midst of watching a YouTube video, FireFox closed abruptly. When I try to open it, I get the following message: Platform version '131.0.3' is not compatible with min Version>=131.0.2 max Version<=131.0.2 What do I do now?

In the midst of watching a YouTube video, FireFox closed abruptly. When I try to open it, I get the following message: Platform version '131.0.3' is not compatible with min Version>=131.0.2 max Version<=131.0.2 What do I do now?

All Replies (1)

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administrator
more options

Hey mbaer27,

This is a bug caused by a corrupted installation after a failed update. The workaround is to uninstall and then re-install again to fix this issue while our team is working on a more permanent fix.

Sorry about the inconvenience!

Helpful?

Uliza swali

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.