This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird will not accept my username & p/wd for a new acc.

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 6 views
  • Last reply by Matt

I have installed Thunderbird on my computer and added a Bigpond email account but when I try to add my gmail account I am told that the username and/or password is incorrect yet I can log into Google mail with that password and username without a problem.

I have installed Thunderbird on my computer and added a Bigpond email account but when I try to add my gmail account I am told that the username and/or password is incorrect yet I can log into Google mail with that password and username without a problem.

All Replies (1)

Does the new account dialog tell you that the setting have been found?

Most account setup problems are causes by anti virus products that think they are scanning mail and totally mung the setup, or block Thunderbird because it is not allowed internet access in the firewall.

The firewall issue is usually defined by Thunderbird not being able to look up the gmail or other mail server settings.