This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Passwords

  • 2 பதிலளிப்புகள்
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by stanfacey

stanfacey
stanfacey
more options

reset primary password does not work. I have tried the reset advice and get to the "reset" button, but get the "Your primary password has been reset" but no indication of what to do next or how to start again. Thanks, Stan Facey.

reset primary password does not work. I have tried the reset advice and get to the "reset" button, but get the "Your primary password has been reset" but no indication of what to do next or how to start again. Thanks, Stan Facey.

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

If you mean the this procedure https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-primary-password#w_resetting-your-primary-password-if-you-have-forgotten-it

All your passwords have now been deleted. Job done.

stanfacey
stanfacey கேள்வியின் உரிமையாளர்
more options

Thanks Matt. Unfortunately, it doesn't work, I am still getting "Password required" in Thunderbird and can't get my emails. I don't want to use Outlook as it won't sync' email accounts.