The message could not be sent using SMTP server ssl0.ovh.net for an unknown reason
I'm in China,i cannot update thunderbird without VPN,if i open VPN,i can read and receive new emails,but i cannot answer,how to find out the problem ,thanks
Sending of message failed. The message could not be sent using SMTP server ssl0.ovh.net for an unknown reason. Please verify that your SMTP server settings are correct and try again, or contact your network administrator.
I'm in China,i cannot update thunderbird without VPN,if i open VPN,i can read and receive new emails,but i cannot answer,how to find out the problem ,thanks
Sending of message failed.
The message could not be sent using SMTP server ssl0.ovh.net for an unknown reason. Please verify that your SMTP server settings are correct and try again, or contact your network administrator.
All Replies (5)
what is shown in the troubleshooting information on the help menu under accounts... please copy to clipboard and paste here.
Matt said
what is shown in the troubleshooting information on the help menu under accounts... please copy to clipboard and paste here.
Application Basics
Name: Thunderbird Version: 31.3.0 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:31.0) Gecko/20100101 Thunderbird/31.3.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20141127140543 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) ssl0.ovh.net:993, SSL, passwordCleartext
OUTGOING: ssl0.ovh.net:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: ssl0.ovh.net:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-f920baf4-a746-4bd2-8624-e50e82140510 (5/10/2014 Saturday) http://crash-stats.mozilla.com/report/index/bp-627518b8-761f-4660-a2cf-44ce12121229 (12/29/2012 Saturday)
Extensions
Clippings, 4.1.2, true, {91aa5abe-9de4-4347-b7b5-322c38dd9271}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 307200
extensions.lastAppVersion: 31.3.0
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 1
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 55793196-9055-465d-861d-956d8c6c773
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1419910370
places.history.expiration.transient_current_max_pages: 23061
plugin.importedState: true
Graphics
Adapter Description: Intel(R) G41 Express Chipset
Vendor ID: 0x8086
Device ID: 0x2e32
Adapter RAM: Unknown
Adapter Drivers: igdumdx32 igd10umd32
Driver Version: 8.15.10.2869
Driver Date: 10-4-2012
Direct2D Enabled: true
DirectWrite Enabled: true (6.1.7600.16972)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 2/2 Direct3D 10
AzureCanvasBackend: direct2d
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: direct2d
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS S/MIME
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
Matt said
what is shown in the troubleshooting information on the help menu under accounts... please copy to clipboard and paste here.
OPEN VPN
Application Basics
Name: Thunderbird Version: 31.3.0 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:31.0) Gecko/20100101 Thunderbird/31.3.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20141127140543 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) ssl0.ovh.net:993, SSL, passwordCleartext
OUTGOING: ssl0.ovh.net:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: ssl0.ovh.net:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-f920baf4-a746-4bd2-8624-e50e82140510 (5/10/2014 Saturday) http://crash-stats.mozilla.com/report/index/bp-627518b8-761f-4660-a2cf-44ce12121229 (12/29/2012 Saturday)
Extensions
Clippings, 4.1.2, true, {91aa5abe-9de4-4347-b7b5-322c38dd9271}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 307200
extensions.lastAppVersion: 31.3.0
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 1
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 55793196-9055-465d-861d-956d8c6c773
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1419910370
places.history.expiration.transient_current_max_pages: 23061
plugin.importedState: true
Graphics
Adapter Description: Intel(R) G41 Express Chipset
Vendor ID: 0x8086
Device ID: 0x2e32
Adapter RAM: Unknown
Adapter Drivers: igdumdx32 igd10umd32
Driver Version: 8.15.10.2869
Driver Date: 10-4-2012
Direct2D Enabled: true
DirectWrite Enabled: true (6.1.7600.16972)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 4/4 Direct3D 10
AzureCanvasBackend: direct2d
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: direct2d
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS S/MIME
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
according to http://help.ovh.com/EmailConfiguration
your SMTP server name should be : smtp.yourdomain.com or directly, our server name: ns0.ovh.net -Port of the outgoing server: 587 (instead of port 25 because this port is filtered by many ISP)
In another place (in french) they say it is Outgoing server: The sending server e-mail: SSL0.OVH.NET Outgoing Server Port: The port outgoing server: 465 or 587
So I really wonder if they know what they are doing. Or if language is a barrier.
What VPN?. many commercial VPN providers block SMTP from their service as VPN's make great SPAM relay points.
Matt said
according to http://help.ovh.com/EmailConfiguration your SMTP server name should be : smtp.yourdomain.com or directly, our server name: ns0.ovh.net -Port of the outgoing server: 587 (instead of port 25 because this port is filtered by many ISP) In another place (in french) they say it is Outgoing server: The sending server e-mail: SSL0.OVH.NET Outgoing Server Port: The port outgoing server: 465 or 587 So I really wonder if they know what they are doing. Or if language is a barrier. What VPN?. many commercial VPN providers block SMTP from their service as VPN's make great SPAM relay points.
I've checked other computer in the office,VPN is Astill,thunderbird works nomally with it,could you give me some advises about setting? Thanks for your reply so quikly.
Application Basics
Name: Thunderbird Version: 17.0.6 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20130509 Thunderbird/17.0.6 Profile Folder: Show Folder
(Local drive) Application Build ID: 20130509153421 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Crash Reports: about:crashes Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) ssl0.ovh.net:993, SSL, passwordCleartext
OUTGOING: ssl0.ovh.net:465, SSL, passwordCleartext, true
Extensions Test Pilot for Thunderbird, 1.3.10, true, tbtestpilot@labs.mozilla.com
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 184320
extensions.lastAppVersion: 17.0.6
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 572a7027-0f05-41af-9909-afd6602b2cd
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1420171051
places.history.expiration.transient_current_max_pages: 5031
Graphics
Adapter Description: Intel(R) G41 Express Chipset Vendor ID: 8086 Device ID: 2e32 Adapter RAM: Unknown Adapter Drivers: igdumdx32 igd10umd32 Driver Version: 8.15.10.2869 Driver Date: 10-4-2012 Direct2D Enabled: false DirectWrite Enabled: false (6.1.7600.16972) ClearType Parameters: ClearType parameters not found WebGL Renderer: Google Inc. -- ANGLE (Intel(R) G41 Express Chipset) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242) GPU Accelerated Windows: 0/4