This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

bluesceen crash in Windows 7 SP 1

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by cor-el

francisbacon
francisbacon
more options

Dear Sir, I am not sure whether Firefox v57 causes my BSOD crash but after installing v57 I have repeatedly a BSOD crash. I read in your forum an article that v57 can create a BSOD. (https://support.mozilla.org/en-US/questions/1187845#answer-1035912) I have already disabled hardware acceleration and WebGL and have also updated my graphic driver. I have also tried to upload the dump file 120617-26504-01.dmp here but it seems that it doesn't worked. I don't know how I can open the dump file. Hope you have some ideas what is going on with my computer. Thank you really very much.

Dear Sir, I am not sure whether Firefox v57 causes my BSOD crash but after installing v57 I have repeatedly a BSOD crash. I read in your forum an article that v57 can create a BSOD. (https://support.mozilla.org/en-US/questions/1187845#answer-1035912) I have already disabled hardware acceleration and WebGL and have also updated my graphic driver. I have also tried to upload the dump file 120617-26504-01.dmp here but it seems that it doesn't worked. I don't know how I can open the dump file. Hope you have some ideas what is going on with my computer. Thank you really very much.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can inspect the Windows Event log to see if this provides more detail.

Try the 32-bit Firefox version to see if that works better.