Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Prove your Human popup

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 4 views
  • Last reply by majsea

majsea
majsea
more options

I am having a problem with a prove you are human popup, It is only effecting my banks login page( I have enclosed a image of the popup) 

  Which is https://wwwrbsdigital.com/default.aspx, I have traced the problem back to config setting in firefox, the setting is  webgl.disabled,  when I disable this webgl I get the popup, if enable webgl there is no popup. I’ve tried running  different malware programs and I’ve also tried removing firefox completely and reinstalling firefox. Can anybody advise me in how to remove this popup.
I am having a problem with a prove you are human popup, It is only effecting my banks login page( I have enclosed a image of the popup) Which is https://wwwrbsdigital.com/default.aspx, I have traced the problem back to config setting in firefox, the setting is webgl.disabled, when I disable this webgl I get the popup, if enable webgl there is no popup. I’ve tried running different malware programs and I’ve also tried removing firefox completely and reinstalling firefox. Can anybody advise me in how to remove this popup.
Attached screenshots

All Replies (2)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

majsea
majsea கேள்வியின் உரிமையாளர்
more options

I’ve started firefox in safe mode cleared the cache and the popup is still there. It seems to be a java script that’s running, it only runs when you disable the webgl in the config settings. I am using a fresh install of firefox with no plugins . My os is wins 8.1 and firefox 84.0.2 (64-bit) and Kaspersky Internet Security.