This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

I keep downloading the newer version of Firefox (9.0.10) but my computer keeps reverting back to Firefox (3.6.25). What can I do?

  • 4 ప్రత్యుత్తరాలు
  • 3 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 5 వీక్షణలు
  • చివరి సమాధానమిచ్చినది hhelmsgolfer

more options

I've downloaded 9.0.1 seven times and each time the download indicates that the download went OK. However, my computer keeps reverting back to 3.6.25 which is an older version which keeps asking me to update to 9.0.1. So, I'm in a loop going around in a circle. Can anyone help?

I've downloaded 9.0.1 seven times and each time the download indicates that the download went OK. However, my computer keeps reverting back to 3.6.25 which is an older version which keeps asking me to update to 9.0.1. So, I'm in a loop going around in a circle. Can anyone help?

ఎంపిక చేసిన పరిష్కారం

Downloading and installing Firefox are separate procedures. After the new version is downloaded, you need to close Firefox, and then double-click the Firefox Setup 9.0.1.exe file to install the new version.

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 0

ప్రత్యుత్తరాలన్నీ (4)

more options

Are you installing Firefox 9.0.1, or just downloading it?

https://support.mozilla.com/en-US/kb/Installing+Firefox+on+Windows

more options

I already have Firefox but it's the older version 3.6.25. However, when I open Firefox, the entire screen is covered by a notice that I have an older version and need to download the newer version 9.0.1. So, I go thru the download procedure and thru the installation process as instructed. And I get a message that the download was completed. However, when I try to use Firefox again, it's still on the old version and again, it recommends downloading the newer version. I've done this eight times.

more options

ఎంపిక చేసిన పరిష్కారం

Downloading and installing Firefox are separate procedures. After the new version is downloaded, you need to close Firefox, and then double-click the Firefox Setup 9.0.1.exe file to install the new version.

more options

Your solution worked! Firefox 9.0.1 replaced my Firefox 3.6.25. Thank you soooooo much.

PS: I've downloaded many programs but this is the first time I've had to go to my Files and double click the program in order to install it. However, if it works, it works!! Thanks again.