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Thunderbird crashes when printing from mac.

  • 3 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Wayne Mery

dhampt
dhampt
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Thunderbird crashes every time an email is attempted to be printed. All printing drivers are up to date, Mac OSx is up to date, thunderbird is up to date. Printing works from every where else on the mac just not from thunderbird. Application Basics

Name Thunderbird Version 31.4.0 User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:31.0) Gecko/20100101 Thunderbird/31.4.0 Profile Folder Show in Finder Application Build ID 20150109111741 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Mail and News Accounts

ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (pop3) pop.cox.net:110 plain passwordCleartext smtp.cox.net:587 alwaysSTARTTLS passwordEncrypted true account2 (none) Local Folders plain passwordCleartext account3 (imap) imap.zoho.com:993 SSL passwordCleartext smtp.zoho.com:465 SSL passwordCleartext true account4 (imap) imap.googlemail.com:993 SSL passwordCleartext smtp.googlemail.com:465 SSL passwordCleartext true Crash Reports

Report ID Submitted bp-14dcb61a-6fce-4ba0-b6f6-48bab2150123 1/23/15 bp-795c4e54-f8e8-484c-af9a-836702150123 1/23/15 bp-655ca396-ce28-4e4d-8083-c99722150123 1/23/15 bp-66c0e225-af44-480a-bfa5-6477e2150123 1/23/15 bp-a267c783-2c4a-48e0-8d87-ead512150123 1/23/15 Extensions

Name Version Enabled ID Important Modified Preferences

Name Value browser.cache.disk.capacity 358400 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false extensions.lastAppVersion 31.4.0 font.name.sans-serif.x-western Times New Roman gfx.blacklist.webgl.msaa 4 mail.openMessageBehavior.version 1 mail.spotlight.enable true mail.spotlight.firstRunDone true mail.spotlight.global_reindex_time 1360342299 mailnews.database.global.datastore.id dbd7cc86-845d-454b-93a7-e8ac93a848c mailnews.database.global.views.conversation.columns {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated true places.database.lastMaintenance 1421867183 places.history.expiration.transient_current_max_pages 104858 plugin.importedState true plugin.state.adobepdfviewernpapi 0 plugin.state.directorshockwave 0 plugin.state.flash 0 plugin.state.flip4mac wmv plugin 0 plugin.state.java 0 plugin.state.playerplugin 0 plugin.state.quicktime plugin 0 plugin.state.sharepointbrowserplugin 0 plugin.state.silverlight 0 plugin.state.slingplayer 0 Graphics

Vendor ID 0x8086 Device ID 0x 116 WebGL Renderer false GPU Accelerated Windows 1/1 OpenGL AzureCanvasBackend quartz AzureSkiaAccelerated 0 AzureFallbackCanvasBackend none AzureContentBackend quartz JavaScript

Incremental GC 1 Accessibility

Activated 0 Prevent Accessibility 0 Library Versions


Expected minimum version Version in use NSPR 4.10.6 4.10.6 NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC NSS Util 3.16.2.3 3.16.2.3 NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC

Thunderbird crashes every time an email is attempted to be printed. All printing drivers are up to date, Mac OSx is up to date, thunderbird is up to date. Printing works from every where else on the mac just not from thunderbird. Application Basics Name Thunderbird Version 31.4.0 User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:31.0) Gecko/20100101 Thunderbird/31.4.0 Profile Folder Show in Finder Application Build ID 20150109111741 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (pop3) pop.cox.net:110 plain passwordCleartext smtp.cox.net:587 alwaysSTARTTLS passwordEncrypted true account2 (none) Local Folders plain passwordCleartext account3 (imap) imap.zoho.com:993 SSL passwordCleartext smtp.zoho.com:465 SSL passwordCleartext true account4 (imap) imap.googlemail.com:993 SSL passwordCleartext smtp.googlemail.com:465 SSL passwordCleartext true Crash Reports Report ID Submitted bp-14dcb61a-6fce-4ba0-b6f6-48bab2150123 1/23/15 bp-795c4e54-f8e8-484c-af9a-836702150123 1/23/15 bp-655ca396-ce28-4e4d-8083-c99722150123 1/23/15 bp-66c0e225-af44-480a-bfa5-6477e2150123 1/23/15 bp-a267c783-2c4a-48e0-8d87-ead512150123 1/23/15 Extensions Name Version Enabled ID Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false extensions.lastAppVersion 31.4.0 font.name.sans-serif.x-western Times New Roman gfx.blacklist.webgl.msaa 4 mail.openMessageBehavior.version 1 mail.spotlight.enable true mail.spotlight.firstRunDone true mail.spotlight.global_reindex_time 1360342299 mailnews.database.global.datastore.id dbd7cc86-845d-454b-93a7-e8ac93a848c mailnews.database.global.views.conversation.columns {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated true places.database.lastMaintenance 1421867183 places.history.expiration.transient_current_max_pages 104858 plugin.importedState true plugin.state.adobepdfviewernpapi 0 plugin.state.directorshockwave 0 plugin.state.flash 0 plugin.state.flip4mac wmv plugin 0 plugin.state.java 0 plugin.state.playerplugin 0 plugin.state.quicktime plugin 0 plugin.state.sharepointbrowserplugin 0 plugin.state.silverlight 0 plugin.state.slingplayer 0 Graphics Vendor ID 0x8086 Device ID 0x 116 WebGL Renderer false GPU Accelerated Windows 1/1 OpenGL AzureCanvasBackend quartz AzureSkiaAccelerated 0 AzureFallbackCanvasBackend none AzureContentBackend quartz JavaScript Incremental GC 1 Accessibility Activated 0 Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.6 4.10.6 NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC NSS Util 3.16.2.3 3.16.2.3 NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC

การตอบกลับทั้งหมด (3)

iamjayakumars
iamjayakumars
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Hi, Try with Safemode

For more

dhampt
dhampt เจ้าของคำถาม
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Thank you for the quick reply. Unfortunately we have already tried in safe mode and the issue is still there. We have also disabled all addons, created a new test profile and uninstalled re-installed Thunderbird and all print drivers, and Thunderbird still crashes when you try to print an email. Customer is considering using a different email client if we cant figure this out soon.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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Per https://crash-stats.mozilla.com/report/index/14dcb61a-6fce-4ba0-b6f6-48bab2150123 the crashing is in print driver/Mac code, not in Thunderbird code. So I don't see that we can help you from a Thunderbird POV.