This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Firefox sync not working - tried all the standard troubleshooting steps

  • 2 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 18 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย TimKasoar

more options

I'm having trouble getting firefox sync to work with my mobile phone. I've tried all the usual troubleshooting steps - the only thing that "works" is completely uninstalling the Firefox For Android app, reinstalling it and signing-in as part of the initial set up. This syncs my history and bookmarks during that initial set up process. However, after that it never syncs again. When I press 'Sync Now' to force a sync, nothing happens. If I sign out and sign back in, I get a message "Your account needs to be verified. Tap to resend verification email". Tap that and I get taken to the about:accounts homepage and everything looks ok, but it still won't sync and when I go back onto the sync options page the warning message is still there. I don't receive a verification email (my firefox account was created and verified several years ago). Firefox 68.0

I'm having trouble getting firefox sync to work with my mobile phone. I've tried all the usual troubleshooting steps - the only thing that "works" is completely uninstalling the Firefox For Android app, reinstalling it and signing-in as part of the initial set up. This syncs my history and bookmarks during that initial set up process. However, after that it never syncs again. When I press 'Sync Now' to force a sync, nothing happens. If I sign out and sign back in, I get a message "Your account needs to be verified. Tap to resend verification email". Tap that and I get taken to the about:accounts homepage and everything looks ok, but it still won't sync and when I go back onto the sync options page the warning message is still there. I don't receive a verification email (my firefox account was created and verified several years ago). Firefox 68.0

การตอบกลับทั้งหมด (2)

more options

Hi

I recomend that you check your "spam" or "junk mail folder for the missing confirmation email.

Although you may have confirmed your identity in the past, with you having installed Firefox for Android again from scratch, you may be asked again just to make sure that you are you.

more options

Nothing in spam. I do get "New sign-in to Firefox" notification emails when I sign out and back in again.