This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Thunderbird constantly stops responding. (at least 10 times a day)

  • 4 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 3 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Wayne Mery

susan31
susan31
more options

Hi, Since an update about 2 weeks ago, Thunderbird constantly stops responding. (at least 10 times a day) I have to end task in task manager and start Thunderbird again.

Currently on 78.1.1. (this started 3 or 4 updates ago) Windows 10 and drivers up to date. Alienware 17 laptop.

HELP!!!! Thanks

Hi, Since an update about 2 weeks ago, Thunderbird constantly stops responding. (at least 10 times a day) I have to end task in task manager and start Thunderbird again. Currently on 78.1.1. (this started 3 or 4 updates ago) Windows 10 and drivers up to date. Alienware 17 laptop. HELP!!!! Thanks

เปลี่ยนแปลงโดย Wayne Mery เมื่อ

การตอบกลับทั้งหมด (4)

christ1
christ1
  • Top 25 Contributor
more options

What is your anti-virus software?

susan31
susan31 เจ้าของคำถาม
more options

Hi christ1, Using Windows Defender and Malwarebytes - no change to that for more years than I care to remember. There have been Windows updates. Other than that, the only thing that changes was Thunderbird.

Hope you can suggest something - otherwise it's time to make a change and research other email clients, which I don't want to do.

Thanks, Susan

christ1
christ1
  • Top 25 Contributor
more options

Try to start Windows in safe mode with networking enabled.

Still in Windows safe mode, start Thunderbird in safe mode. Does the problem go away?

Note, safe mode isn't the solution, it's a troubleshooting step.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Good chance this will be resolved with 78.2.0 in several days.