Entire account is stuck on processed error message
We use thunderbird throughout our firm for most of our mail accounts, and quite recently it has been giving us a number of problems (however I do feel that some of these problems are actually problems with our hosting provider), one main recurring problem, that we haven't been able to shake over the last few weeks, is the error message that says that the account is still being processed, this email account cannot receive emails across multiple devices, so this is not rooted to one device, this is occurring over multiple devices, unfortunately the fixes and information online seem to be quite scarce, I am hoping there is a way we can get to the bottom of this issue.
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Do you check the online account and see same message? There may be a timing delay.
david said
Do you check the online account and see same message? There may be a timing delay.
Do you mean by using a webmail client? We checked that and there is no issue on the web client and emails come through fine
Possibly posting the entire message about being processed may be helpful. Does each employee access a single account, or do several employees access the same account?
david said
Possibly posting the entire message about being processed may be helpful. Does each employee access a single account, or do several employees access the same account?
The message is as follows:
Error with account dpalmer@grebasolutions.org The account dpalmer@grebasolutions.org is being processed. Please wait until processing is complete to get messages.
This email account is for a single user, there are users who use joint email accounts, however this isn't one of them.
That message doesn't come from Thunderbird, and seems contradictory to there being no errors when the account is accessed online. That could be explained, though, if online access was done immediately after checking mail with Thunderbird. Are these IMAP accounts? I suspect problems with the network connections or with the email host, but specialized tools would likely be needed to confirm that. That is, doing that is beyond my skills. You might consider checking with email host about that message to see if they identify it.
david said
That message doesn't come from Thunderbird, and seems contradictory to there being no errors when the account is accessed online. That could be explained, though, if online access was done immediately after checking mail with Thunderbird. Are these IMAP accounts? I suspect problems with the network connections or with the email host, but specialized tools would likely be needed to confirm that. That is, doing that is beyond my skills. You might consider checking with email host about that message to see if they identify it.
They are POP accounts, I don't know if that changes anything in terms of the possible solution, I will be in contact with our host as well to see what is happening.
POP was my expectation, as there is a brief 'start up' when selecting to retrieve from POP, whereas IMAP accounts are always active.
david said
POP was my expectation, as there is a brief 'start up' when selecting to retrieve from POP, whereas IMAP accounts are always active.
I think IMAP would be the better option but we are told we have to use POP when it comes to emails.
Puzzling, as IMAP is becoming more and more the preferred approach. However, I don't know the reasoning on why you were advised to avoid it. POP does some strengths, but it may be worth revisiting. Good luck in resolve this issue.
david said
Puzzling, as IMAP is becoming more and more the preferred approach. However, I don't know the reasoning on why you were advised to avoid it. POP does some strengths, but it may be worth revisiting. Good luck in resolve this issue.
Think it was the previous head of IT who has since left the firm, it was his way or the high way with so much stuff, and he insisted on POP as it stored it locally so there was less chance to lose it was his reasoning which isn't really a reason to choose it, you're going back close to 20 years, a lot of his practices never updated