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My thunderbird crashed and lost all my accounts. I added them again but all my folders are gone. How can I get them back

  • 5 replies
  • 3 have this problem
  • 3 views
  • Last reply by jhburgess

jacrozie
jacrozie
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When I brought up thunderbird all my accounts were gone. I added them again but all my special folders are gone

When I brought up thunderbird all my accounts were gone. I added them again but all my special folders are gone

All Replies (5)

Zenos
Zenos
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"Crashed"? Do you have a crash report ID?

Or are you using CCleaner?

jacrozie
jacrozie Question owner
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I run CC cleaner

jacrozie
jacrozie Question owner
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I have for years and no problems

jhburgess
jhburgess
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jacrozie said

I run CC cleaner

For some reason, the latest versions of CCleaner deletes part of the "prefs.js" file in the Thunderbird profile with the mail accounts information. In CCleaner Options|Exclude add the profile folder or the prefs.js file to the excluded list to keep CCleaner from damaging the file in the future. If you have a backup of your prefs.js file, you can copy the good version to your Thunderbird profiles folder and replace the corrupted file.

jhburgess
jhburgess
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If you do not have a good copy of the prefs.js file, you can find instructions on repairing or creating a new file here: http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared