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I cannot use firefox because of the error:

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  • Last reply by cor-el

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Whenever I try to use firefox I get the message:

Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

There is no firefox running and all I can do is close the windows. Pressing the on-screen button "Close Firefox" does nothing except for the error message to be reposted. I have to press the upper-right X to close the window.

Whenever I try to use firefox I get the message: Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window. There is no firefox running and all I can do is close the windows. Pressing the on-screen button "Close Firefox" does nothing except for the error message to be reposted. I have to press the upper-right X to close the window.

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