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Firefox crashes at startup even in safe mode after upgrade to version 7.0.1

louisbarman
louisbarman
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Firefox crashes at startup after an upgrade to version 7.0.1

It crashes on start-up even in safe mode.

I have tried a complete un-install and reinstall but choose to keep all my settings (eg bookmarks) etc as I don't want to loose my bookmarks.

Firefox crashes at startup after an upgrade to version 7.0.1 It crashes on start-up even in safe mode. I have tried a complete un-install and reinstall but choose to keep all my settings (eg bookmarks) etc as I don't want to loose my bookmarks.

Chosen solution

Your crashreport is
https://crash-stats.mozilla.com/report/index/bp-24b848e4-7d2a-4cf1-b0b0-31ccd2111021
Firefox 7.0.1 Crash Report [@ mozcomp.dll@0xab51 ]
Startup crash in mozcomp.dll with Oracle Enterprise, F5 Networks, Passlogix V-GO, IBM Tivoli Access Manager SSO
See related Bug 680927 for more info
The likely problem is use of certain Oracle etc software, the developer Oracle being aware of the problem and working on a fix. Meanwhile there is a registry hack as a potential workaround, or the simpler workaround of downgrading temporarily to firefox 3.6.23.

Read this answer in context 👍 0

All Replies (2)

knorretje
knorretje
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Chosen Solution

Your crashreport is
https://crash-stats.mozilla.com/report/index/bp-24b848e4-7d2a-4cf1-b0b0-31ccd2111021
Firefox 7.0.1 Crash Report [@ mozcomp.dll@0xab51 ]
Startup crash in mozcomp.dll with Oracle Enterprise, F5 Networks, Passlogix V-GO, IBM Tivoli Access Manager SSO
See related Bug 680927 for more info
The likely problem is use of certain Oracle etc software, the developer Oracle being aware of the problem and working on a fix. Meanwhile there is a registry hack as a potential workaround, or the simpler workaround of downgrading temporarily to firefox 3.6.23.

louisbarman
louisbarman Question owner
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Killing the process "ssoShell.exe" (located: "C:\Program Files\Passlogix\v-GO SSO") using Windows Task Manager allows Firefox to start up. But this is not a good fix. The posting above by knorretje is much better. Thanks.